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UID:65@cmscy.com.cy
DTSTART;VALUE=DATE:20170525
DTEND;VALUE=DATE:20270527
DTSTAMP:20241021T060237Z
URL:https://cmscy.com.cy/events/customer-care-service-course/
SUMMARY:Customer Care Service Course
DESCRIPTION:The customer service training courses will help to ensure your 
 staff can create a positive experience whenever they deal with customers.
   Customer service is vital to a company’s reputation and our trainers 
 understand what it takes to deliver a great service\n\nBy helping your sta
 ff understand customer needs these customer service training courses will 
 educate them about the benefits of a customer-centred approach.  As well 
 as arming your staff with the knowledge to help them provide excellent cus
 tomer service\, this training will also be delivered in an engaging and in
 teractive format.\n\nThis customer service training will develop the outst
 anding customer service standards modern customers expect.  Not only will
  our staff learn to deal with upset and complaining customers but they wil
 l also learn how to create a positive experience for all customers who the
 y deal with.  By understanding what customers need\, your staff will be b
 etter placed to help them and keep them happy.\n\nSome items to be covered
  are:-\n\n 	Customer Service in Business – Etiquette on the telephone\n 
 	Understanding Customer Needs- Knowing what our customers expect from us\n
  	Being Assertive- looking at the 5 steps to assertiveness\n 	Rapport – 
 Identifying how to build and maintain it\n 	Active Listening – What are 
 the barriers and how to overcome them\n 	Effective Questioning – moving 
 away from open/closed and looking at four key questioning methods\n 	Voice
  and Language – looking at ways to improve our tone of voice over the ph
 one\n 	Words and recognition – identifying negative statements we use an
 d hear and reframing them to maintain control of the call\n 	Different Typ
 es of Customer – a chance to look within ourselves and examine our behav
 iour with customers and adapt it to improve communications\n 	Meeting Cust
 omer Needs – using three steps to recommendation\n 	Not Another Complain
 t – examining the reasoning behind complaints\n 	My Customer Service Bra
 nd – Establishing what level of service is being offered and developing 
 actions to make it happen\n 	The Customer Service Journey – Detailing th
 e customers journey and developing how to make it happen\n 	Managing Custo
 mers Expectations -  Focusing on the five key areas of customer service\n
  	The Importance of Customer Care – why it is important and the effects 
 of failure\n 	Transactional versus Relational- how to change from a transa
 ctional service to relational\n\nTraining Methods and Equipment Used:\n\n
  Some Handouts\, case studies\, power-point presentation\, interactive ro
 le playing.
CATEGORIES:07 - Administration and HR Courses
LOCATION:CMS Training Centre\, 12 Lefkosias Road Limassol 3021 \, Limassol 
 \, Cyprus\, Cyprus
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=12 Lefkosias Road Limassol 
 3021 \, Limassol \, Cyprus\, Cyprus;X-APPLE-RADIUS=100;X-TITLE=CMS Trainin
 g Centre:geo:0,0
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